Phenix Label
  • Customer Service
  • Olathe, KS, USA
  • DOE
  • Salary

Full benefit package including medical, dental, vision, life, paid time off, paid holidays, 401(k) with company match, wellness program, financial education and more!


Phenix Label offers full-time positions with great benefits, friendly teams, and hours that fit your life. We value reliable people with positive attitudes and strong work ethic.  If that's you, we'll give you opportunities for growth and promotion so you can build a successful career with us!

Conveniently located in Olathe, Kansas (at 119th and Blackbob), Phenix has led our industry since 1896. We have a history of excellence with award-winning teams who know what they're doing and have fun doing it. Check us out at www.phenixlabel.com.

Position Summary:
The Account Executive is responsible for managing job assignments from purchase order through manufacturing until ready for final billing. The Account Executive facilitates communication between the customer and Phenix on all project information. Provides quality minded efficient and prompt service to all customers that will assist in obtaining new work and retaining present accounts.

Essential Functions:

  • Perform as the primary contact between the Customers, Sales, Technical, Art, Brand Manager, Production, and, Shipping.
  • Know all assigned accounts thoroughly; establish and maintain organized and complete records for all customer projects. Keep customer account profiles up-to-date.
  • Provide support to assigned Senior Sales Executive(s) and customers during the quoting/estimating processes.
  • Manage the sales orders from purchase order to delivery, and assist with the billing process of all assigned accounts for new and repeat orders.  Communicate regular and reliable information to the customers.
  • Ensure accuracy on all orders so that orders flow efficiently and effectively; communicate all customer changes to affected groups to insure correct and timely alterations in costing, pricing, materials, production, and shipping.
  • Provide all necessary job information to accounting to ensure accurate and timely billing of jobs.
  • Maintain detailed technical knowledge of Phenix's manufacturing capabilities and continuously develop knowledge on the changes and advancements of the label and packaging industries.
  • Obtain a working knowledge of the customers' requirements and specifications.
  • Perform inventory management duties for stocking and non-stocking products.
  • Ensure accuracy on all monthly, quarterly, and annual reporting for products created, aged inventory, and sales data that is required by Phenix and of the customer.
  • Cross train with assigned Senior Sales Executive(s) and develop back-up support.
  • Attend and actively participate in departmental meetings.

Skills and Qualifications:

  • Ability to handle administrative activities, maintain records, reports, or files.
  • Action oriented and self-motivated with good problem solving skills.
  • Ability to work independently with minimal guidance required. This implies initiative, follow through, good time management, planning/organization, and decision-making skills.
  • Ability to interact effectively with a wide variety of people, maintaining flexibility, objectivity and a capacity to handle multiple tasks simultaneously.
  • ability to act in a professional and respectful manner to all internal and external customers at all times.
  • Ability to complete any reasonable request of management necessary to effectively operate the department/company.
  • Excellent oral and written communication skills required.
  • Basic math skills required.
  • Basic computer skills required with ability to develop Excel spreadsheets for data analysis and presentation. 
  • English language required.
  • Preferred 2+ years of customer service and printing experience.
  • Preferred 4 year degree or equivalent combination of education and experience.
  • High school diploma, GED or equivalent required.

Physical and Other Requirements:

This job is performed indoors in a temperature and humidity controlled environment.  Job tasks are performed in close proximity to other people and, when entering the adjacent manufacturing plant, include exposure to strobe lights, sounds and noise levels that may be distracting.  The employee must frequently stand, stoop, walk, bend, sit, talk, listen, and lift and/or move up to 40 pounds. Specific vision abilities include, but are not limited to, close vision and a strong ability to distinguish colors and shades. Requires use of hands to handle, control or feel objects and operate computer and other office-related equipment.

Phenix Label
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